FAQ

I received a virtual payments card. How can I use it?

You can use your virtual card for online shopping and e-commerce, just as you would a physical payments card.

Will I be receiving a physical payments card?

Yes, physical payments cards will be dispatched to cardholders once they are ready.

Will I be able to use my physical payments card at Automated Teller Machines (ATMs)?

Yes

Is my payments card a credit card?

No, your payments care is a prepaid card.

I registered for a physical card and have not received an SMS notification. What should I do?

If you do not receive an SMS, please contact our Customer Support staff using the contact details listed on this website.

What are the fees associated with the card?

A complete fee schedule can be found on our website here. Please make sure you are familiar with all of the fees prior to using your payments card.

What is the base currency associated with the payments card?

Euro